What should I do if I have a problem with PayPal? If you are not satisfied with the PayPal service and encounter a problem during a purchase, a sale or a refund, the service ensures on site that it is possible to make a complaint “to find a quick solution and fair”.
To date, over 250 million people use PayPal to shop on millions of sites, in over 200 countries and over 25 currencies, so problems are not uncommon. If the application allows you to pay, send money and accept payments without having to enter your banking information for each transaction, it is not impossible that a payment could be fraudulent or made in error and must be canceled or there is an amount problem. Indeed, it is in these specific cases, such as in the event of a PayPal scam, that you must file an official complaint with PayPal.
To send your complaint, simply go to this Complaints page and follow these 5 steps:
As for PayPal’s response time following your complaint, it may vary depending on the subject of your request. “We will endeavor to respond to your complaint as quickly as possible. It may take up to 15 days for us to respond to complaints related to payments”, specifies PayPal on its site. The application specifies that “other complaints may take up to a month”. “We will send you an acknowledgment of receipt within 10 days. In the event of a delay in our final response, we will inform you of our progress”, would like to reassure PayPal.
If you feel that the response provided by PayPal’s services is not satisfactory, you also have the option of transferring your complaint request to official bodies:
It’s important to know that PayPal charges a fee “to administer the dispute resolution process for transactions made through a buyer’s PayPal account or payment without a PayPal account.” Be aware that these dispute resolution fees apply to these transactions, both when the buyer files a complaint directly with PayPal and when he files a bank opposition with the issuer of his card or a cancellation with his bank.
In contrast, PayPal clarifies that the dispute resolution fee does not apply to “transactions processed through PayPal Pro or Advanced Credit Card Processing, which we sometimes refer to as ‘unbranded’ transactions.”