At the end of a new Council of Ministers, Olivier Véran, the government spokesperson, announced that the government was taking the issue of excessively long waiting times for the renewal of identity papers very seriously.
First of all, the government has increased the means allocated to the prefectures to process requests for identity papers. Additional staff have therefore been recruited to reduce processing times and improve the quality of the service provided.
In addition, the government has also set up an online appointment system for the management of identity papers. This solution makes it possible to better organize the flow of requests and reduce the waiting time for users. Appointments can be made online, making it easier to access public services for people furthest from major cities.
The government has also launched an awareness campaign among citizens to remind them of the importance of renewing their identity document on time. This campaign also aims to encourage citizens to use online services to apply for identity papers, which can help reduce waiting times.
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