(Toronto) Rogers Communications on Monday announced plans to bring about 300 customer service jobs back to the country from Shaw.
The positions will be located in call centers in British Columbia, Alberta and Manitoba, which will contribute to one of Ottawa’s demands in exchange for its green light to Rogers’ acquisition of Shaw for $26 billion, plus early in April.
The government effectively demanded that Rogers create 3,000 new jobs in Western Canada. The telecom giant also said it plans to hire some 1,000 additional customer service specialists nationwide.
Rogers said all of its customer service positions have been in Canada since 2020, making it the only national telecommunications service provider with all call centers located in the country.
According to Rogers CEO Tony Staffieri, this decision will allow customers to be served “by a team with deep knowledge not only of our products and services, but also of the communities where they live and work”.
Rogers plans to repatriate all Shaw jobs overseas by the end of September, with those related to customer service expected by July 1.
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