Since Friday May 12, 2023, several banks of the SG banking group (Societe Generale, Crédit du Nord, Société de banque de Monaco, etc.) have blocked the accounts of their customers. The latter were unable to access their bank details for several days and certain operations were impossible for them.

On the Société Générale website, the homepage warns that “the technical transfer of your accounts results in the temporary unavailability of certain services on the 2nd weekend of May.” This Monday 15, some of the users have regained the normal functioning of their bank account. However, others will still have to wait.

The Crédit du Nord mobile application will only be available from this Tuesday, May 16, 2023 and “the operations for managing your bank card, such as the modification of payment and withdrawal limits, will be unavailable online. “, specifies the Société Générale. These operations will only be accessible once the new SG card has been received and activated by the account holder.

Société Générale and Crédit du Nord finally merged on January 1, 2023. It took two years for these banks belonging to the same group to finalize this project, and to give birth to a new bank: SG, with the emblematic colors red and black. This last national brand will be “associated with ten regional brands: SG Crédit du Nord, SG Grand Est, SG Laydernier (Savoie), SG Auvergne-Rhône-Alpes, SG SMC (Sud-Est), SG Sud-Ouest, SG Tarneaud ( Center), SG Grand Ouest, SG Courtois (South-West) and SG Societe Generale (Ile-de-France and Corsica)”, as explained to us by Les Echos.

The set-up is quite long because you have to transfer all the accounts from the old banks to SG. The users of the two banks, Société Générale and Crédit du Nord, had not had access to their account for a whole weekend in March. As MoneyVox reports to us, like this wave of IT migration, a second is taking place from Friday May 12th until Tuesday May 16th. What does this mean for customers?

As explained on the SG bank website: “To enable the technical transfer of your accounts to SG’s IT platform, some of your banking services will be temporarily unavailable between 12 and 16 May”. During this period, the banks will remain closed, the advisers will be unreachable, the customer spaces on the Internet as well as the Crédit du Nord mobile application will no longer work, and “no stock market order can be effective”, as indicated to us by our colleagues from Midi Libre.

However, users will still be able to use their credit card to make purchases, whether directly in store or online. Bank withdrawals will also remain possible. Which banks are involved? Find the list in our slideshow.