The departure date is approaching, the suitcases are ready, the plane tickets reserved and the activities to do on site already planned when, suddenly… Your Airbnb host cancels your reservation. Do not panic, your vacation will not be ruined. Here are the good reflexes to have if, unfortunately, your reservation is cancelled.
If you’re about to book a stay abroad through the Airbnb online platform, don’t worry! Hosts very rarely cancel reservations and this is still an exceptional situation. However, it can happen! To protect travelers against this situation, Airbnb offers AirCover insurance, a guarantee against cancellations within 30 days of your arrival at the accommodation. You’ll automatically get your money back, and Airbnb Customer Service will help you find comparable or better accommodations in the same area for the same dates.
If your reservation is canceled by the host more than 30 days before your arrival, you will be fully refunded and asked to find other alternatives, change the dates or the destination of your trip. The accommodation offer on Airbnb is substantial in major tourist destinations, finding an alternative should be relatively simple.
In either case, you can contact Airbnb customer service by visiting the Help Center and logging into your account.