Société Générale, Crédit du Nord… Several banks have decided to block the accounts of their customers. Indeed, since May 12, 2023, some French people have expressed the impossibility of accessing their bank data. The brands concerned seem to be part of the same banking group called SG. We then find Société Générale, Crédit du Nord, but also Société de banque de Monaco.
But on June 1, a new bank was added to the long list of establishments that had blocked their customers’ accounts. This is Credit Lyonnais (LCL). The latter was reported by the Down Detector site, which informs about problems you may encounter on your services. But then what are the reasons for these interruptions?
On January 1, 2023, Société Générale and Crédit du Nord merged to create the SG group. This brand is associated with ten regional brands. But for this new bank to be operational, it is necessary for these establishments to carry out technical transfers so that the accounts of their respective customers migrate to this new brand.
Last March, the accounts of several customers were blocked for a whole weekend to allow a first transfer of bank data. Following the new interruption last May, the site of the new SG group informed its customers of the reasons for such a shutdown. “Since January 1, 2023, you have been a customer of SG. To allow the technical transfer of your accounts to SG’s IT platform, some of your banking services will be temporarily unavailable”, it reads.
The bank ended up specifying that its services will then be unusable between May 12 and 16, 2023. However, for LCL bank accounts that are not part of this new brand, the problem seems different.
On June 1, 2023, the Down Detector site therefore again alerted to the interruption of a bank’s services. This time, it was Credit Lyonnais (LCL), whose online sites were inaccessible. Several customers have also taken to their Twitter account to report the problem encountered with this brand.
Some internet users have also commented on the recurrence of the bugs they encounter on their banking application or on the online site. Some also wanted to write a letter to discuss the regular technical problems of the LCL brand. Nevertheless, the bank reacted a few hours later to reassure those concerned.
After being identified many times on Twitter by its customers, but also by BFMTV, the LCL bank reacted to try to reassure its customers. She then announced on the social network in question to be “victim of an incident which affects the connection to our online management spaces. An analysis is being carried out for a resolution as soon as possible”. It is therefore only a technical problem and not a voluntary interruption on the part of the brand.
The LCL bank also mentioned the problem with BFMTV, indicating that “since this morning, connections are not always possible. A very heavy load of activity caused this incident on technical infrastructures”. It was finally on Friday, June 2 in the morning that the bank confirmed that it had solved the problem.
Nevertheless, customers underlined their dissatisfaction under the publication not having received an email to inform them of the resolution of this bug.